Require server selection on support ticket when client has more than one.
Reduce the time wasted requesting clarification and possibility of wrong server being accessed.
3
votes
Gus
shared this idea
I am happy to say this morning we made a change to the ticketing system to allow customers to select the server that they are referencing when creating a support ticket.
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Admin[Deleted User] (Admin, Liquid Web) commented
Hello!
Thank you for the feedback! We are working on some updates to the manage interface, and this might already been in the works, but if not, I will send this feedback in to be considered in the update. Thank you!