Attachments in Ticket System
If I'm in my browser viewing a ticket already I don't like to have to switch to my email app, click the right link, and attach the images. Would much prefer having an attachment/choose/upload button that allowed for multiple file uploads through a dialog window. Similar to how most forum softwares work. The ability to remove attachments prior to finalizing the message would be useful as well.
D
shared this idea
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Erlandas
commented
Not so fast... Patience please. Mobile site for support was created a long time ago and I still cannot submit 2 sentence reply to a ticket from my phone because it says it cannot validate text input (on text area in the form). Thus I switch to desktop version on my mobile every time to submit a ticket reply.
When support system is fully functional - attachments functionality should be implemented.
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Anonymous
commented
It's really great feature, I can't understand why it's not implemented... It's requested on Sept 2011, now we are May 2014.... ?!
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Anonymous
commented
I'm happy to FTP a screenshot to my web site and provide a link to Tech Support, but obviously being able to add attachments to a ticket would be much easier :)
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Christine
commented
I agree. Bring the attach when submitting ticket back
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D
commented
This used to work in the past by replying via email and attaching a file. Stopped working months ago. Times do arise when you need to send screenshots. A simple attach button in the ticket system would save time.
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Erlandas
commented
You can count a number of your site visitors right from apache log file using a calculator or piece of paper bu for some reason people use webalizer or something else. Why on earth i have to setup an account with external hosting sites when i have liquidweb as my hosting company and the attachment or screenshot needs to be sent to them right here and right now?
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Alex
commented
no use. realy
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Grado Cero
commented
Great suggestion!