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  1. Each response to a ticket be able to be rated rather than the ticket as a whole.  ·  completed

  2. Provide backup option for Storm Block Storage (SBS)

  3. Answer Support Requests in Under 3 Hours

  4. Please improve the new support system  ·  started

  5. Please fix your ticket tracking system . The old system you had worked well. This new one misses lots of the email responses to an open.

  6. Canned Responses

  7. Always Keep CC Accounts in ticket Response  ·  started

  8. Provide a way for clients to download saved images

  9. ticket responses should include the original and previous message threads.

  10. Add Unblock IP to Mobile Site  ·  planned

  11. Your new help interface actually work properly w/ response time return to old days...  ·  completed

  12. Improve support time AFTER ticket pickup

  13. Customize response time for plugin updater tool

  14. Please make a full page acces available on mobile.

  15. Guardian Reporting

  16. Allow authenticated users to create tickets  ·  planned

  17. Nested Email Conversations for Premium Business Email Webmail

  18. Chat frustrations  ·  completed

  19. Bug in 2FA login for new users needs to be fixed  ·  completed

  20. Please make a full page access available on mobile.  ·  planned

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