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One feature I would like to see is:

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Allow different email id to submit ticket rather than account owner.

Allow different email id to submit ticket rather than account owner.
In older PIMS i can allow to generate ticket with my email id so i (Developer) can handle stuff and not my boss.
Please enable this functionality in this PIMS as well.
thanks.

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  • Babul Mukherjee commented  ·   ·  Report

    Yes please! Need to allow multiple authorized users to access portal/support. Can't be enterprise ready without it. I hate giving my credentials out to allow others to manage LW resources in my absence.

  • D commented  ·   ·  Report

    I've been asking for this since I signed up 3 years ago.

  • Nick M commented  ·   ·  Report

    We have several developers who may be accessing support. This is a must for us.

  • Mathew Smith commented  ·   ·  Report

    Yes. Please re-enable this function. I'm usually the one creating the ticket for my clients hosted there.

  • viral shah commented  ·   ·  Report

    this was a important functionality in older pims. please enable it asap.