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One feature I would like to see is:

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Tech filter for tickets

I'd love to white list and blacklist tech support.
Sometimes you get amazing individuals other time totally useless, so you have to wait when their shift ends to get some real help.

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →

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  • Admincwheeler (COO, Liquid Web) commented  ·   ·  Report

    Anonymous,

    I'd be interested to hear more details on your experience. We work hard to train all our admins to provide outstanding service and if you are running into instances where we are not meeting the bar, please send me a ticket number or contact me.