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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Sean commented  · 

    4 years ago, the technical support was awesome and fast response, averagely 1-2 hours reply my ticket and resolved problem in a day.

    But now the support is terrible, I am not sure what happened in the support team but the respond is once a day. They took one day to reply my ticket just asking for more details, and took another day to reply my ticket with more questions.

    I have livechat several rounds a day to tell them the urgency of the ticket need to resolve because my site is not working until they fix the database issue. Day after day, issue not resolve yet.

    The livechat always said someone is working on it, livechat cannot resolve that technical issue. What I can do is wait for 'someone' to fix it. Why the 'someone' only respond once a day?

    It's really physically and mentally tired to dealing with the technical support now.

    Extremely disappointed.

    Sean supported this idea  ·