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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    I have had all kinds of problems in the last 6 months too. Just want to make you aware of a tool you can use when you are faced with long wait times. When you are on the phone and experience long wait times, you can let the support tech you reach know about the wait time and ask for an SLA credit. The same can be done if you open a ticket and it
    takes longer than our 30 minute promise to get an initial response out to
    you. Now that you all know, they are going to be giving A LOT of credits!