← Have an idea? Share it! Settings and activity 1 result found Improve support time AFTER ticket pickup 3 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close 1 vote 2 votes 3 votes Remove votes You have left! (?) (thinking…) 3 comments · General · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close An error occurred while saving the comment Nathan commented · March 02, 2017 · Edit… · Delete… Lately, my initial responses have been well over 30 minutes - sometimes 1-2 hours. And I have had the "end of shift" trick pulled on several tickets. Like OP, I often have to call in or do a chat to get any kind of action at all. Save Submitting...
Lately, my initial responses have been well over 30 minutes - sometimes 1-2 hours. And I have had the "end of shift" trick pulled on several tickets.
Like OP, I often have to call in or do a chat to get any kind of action at all.