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  1. Canned Responses

  2. Always Keep CC Accounts in ticket Response  ·  started

  3. ticket responses should include the original and previous message threads.

  4. Customize response time for plugin updater tool

  5. Your new help interface actually work properly w/ response time return to old days...  ·  completed

  6. Each response to a ticket be able to be rated rather than the ticket as a whole.  ·  completed

  7. Please fix your ticket tracking system . The old system you had worked well. This new one misses lots of the email responses to an open.

  8. Guardian Reporting

  9. Allow authenticated users to create tickets  ·  planned

  10. Nested Email Conversations for Premium Business Email Webmail

  11. Add Unblock IP to Mobile Site  ·  planned

  12. Improve support time AFTER ticket pickup

  13. Bug in 2FA login for new users needs to be fixed  ·  completed

  14. Chat frustrations  ·  completed

  15. Please make a full page acces available on mobile.

  16. Provide backup option for Storm Block Storage (SBS)

  17. Please make a full page access available on mobile.  ·  planned

  18. TD Ameritrade Secure Login

  19. Answer Support Requests in Under 3 Hours

  20. Access webmail account from Email Control Panel

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