change published url for target site
I was asked to come here, but this is a complaint, I asked for a name or customer services contact that I could speak to after 3 days of frustration.
Being sent to a forum just adds to the frustration.
I have been a vps server customer for several years, paying $100+ a month, for a Wordpress site, I've been forced to upgrade the package several times, through lack of disk space or this reason or that, all of which has felt a bit odd as my site is Wordpress, simple with all media stored on Amazon S3, so why is such a complex solution required?
This week I then discovered your Wordpress solution, it seems my site qualifies for the minimum package at $29 a month
Great, I'd like to change please.
I'm then charged a further $15, not sure why, I just receive a notification of a charge having been taken, no explanation.
I've then been chasing this for 3 days.
I was told 3 times by support that all I had to do was ' start the self migration tool' but it wasn't available, it hadn't been setup
but liquid web insisted that all I had to do was access it.
Eventually after I chased 3 more times, it appeared.
Then I started the process, following the instructions to the letter
But I kept getting this error
Error! The URL specified is incorrect. Please check if your account is configured with http://site.eb6qjfk6-liquidwebsites.com
Eventually contacted support, it is pointed out to me that I need https:// at the front.
Of course I do. So why didn't I paste that in initially?
BECAUSE YOUR MANAGED PAGE SITE TOLD ME NOT TOO.
THE PUBLISHED ADDRESS ON THE MANAGED WP PAGE WAS
so another 45 minutes wasted... and on it goes...
So it would appear that I have been overcharged for months, and received rubbish service for days...
lets hope things improve